The challenge
The bank’s GSOC ran on four disconnected systems: a threat intelligence feed, a traveler safety tool, a mass notification service, and spreadsheets for incident tracking. When unrest broke out near a regional office, analysts spent the first critical hour merging data instead of acting on it.
The solution
The bank deployed Datasurfr — the Integrated Operational Risk Intelligence & Response Platform — replacing all four systems. 1,200+ branches and ATMs were mapped as monitored entities, exposure scoring was tuned to the bank’s operational criticality tiers, and escalation paths were wired to existing SOPs in the four-week onboarding window.
The outcome
- Escalation time dropped from an average of 68 minutes to 18 — a 74% reduction.
- SamAI-drafted executive briefs cut analyst reporting time by half.
- Mass alerts with confirmation tracking replaced untracked email chains — duty-of-care documentation is now audit-ready by default.
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