As per reports, the Directorate General of Civil Aviation (DGCA) has issued passenger support guidelines amid Pakistan airspace ban on Saturday (26 April). The details are as follows:

• The Directorate General of Civil Aviation (DGCA) has mandated airlines to inform passengers at check-in, boarding, and through SMS or email about revised flight durations, routes, and the possibility of unscheduled landings due to the closure of Pakistan’s airspace. All passengers must be informed that they will remain onboard during technical stops.
• Airlines have been instructed to adjust onboard catering services to accommodate longer flight durations, ensuring provision of adequate food, water, dry snacks, and special dietary meals as per passenger manifests.
• The DGCA has emphasized the importance of medical preparedness, directing airlines to fully stock first-aid kits onboard and coordinate with transit airports to ensure availability of emergency medical support, including ambulances. Cabin crew have been briefed to manage passenger fatigue and medical issues during prolonged flights.
• To assist passengers facing missed connections and delays, airlines must enhance customer support systems for rebookings, compensation, and related services as outlined under Civil Aviation Regulations (CAR). Airlines must coordinate internally among dispatch units, inflight services, customer service teams, and medical vendors.
• DGCA clarified that adherence to these new traveler support measures is mandatory. Non-compliance could attract enforcement actions. The directive has come into effect immediately and will remain in place until further notice.